Promo Codes 1

How Target Customers Who Use Promo Codes with Feedback Genius

It is now against Amazon’s terms of service to provide a free or discounted product in exchange for a review unless you are using their Vine program.

However, you can still use Feedback Genius in conjunction with promotions to enhance your customer service, which increases you chances of getting positive reviews and feedback. Specifically, you can trigger messages to send if your customer used a promo code to purchase your item by enabling a filter “Discount was applied to the item.” The video above walks you through exactly how to accomplish this.

Cory Checketts

Cory is the content marketing manager at Seller Labs. He has more than five years of experience doing strategic communications and professional writing. When he’s not writing he’s getting dropped off the back of amateur cycling pelotons or yammering incessantly about motorsports.

This Post Has 5 Comments
  1. Let me go ahead and ask the dumb question here….how is this not against Amazon’s policies? You are selling products to customers at a discounted rate and going back to those specific customers to solicit a review? Is the only difference that you are not requesting it at the same time as you are providing a discount code? I’d be interested to know. I would also be interested to know if you have a team to deal with seller performance once they suspend the account for this.

    1. Amazon’s policy states you can not give products for free or discount in exchange for a review. Their is nothing wrong with discounting products and then following up as long as there is no expectation of a review. If you concerned you can use this filter to not message buyers that have been given a discount. We have thousands of customers who have followed up with customers after selling discounted products with out issue from Amazon. Customers typically get in to trouble when they use language in their emails only asking for positive reviews or suggesting they got a discount and they now need to leave a review. We do not have a team that deals with suspension because it rarely happens. We do how ever know some great agencies that help with suspensions and reinstatements if you need a referral.

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