- Brandon Checketts
- On July 3, 2015
- 0 Comments
Benefits you’ll get from this update:
Reduce administration time when replying to negative feedback and respond directly to customers using your email client instead of accessing your Seller Central inbox.
Personalize each email response without any mention it came from Feedback Genius.
How to use the feature:
Login to your Feedback Genius account and click on your account email address in the upper right corner of the screen.
Select “Settings” from the drop down menu.
From your settings, under the “Negative Feedback Notifications” section, you will find “Negative Email Notification Format”.
Select “From the buyer” under “Negative email notification format”
- Scroll down and “Save” any changes made
- Once the new option is selected, you will now be able to respond to negative feedback messages quicker and from your email client.
When you would use the two formats:
Original Format Features-
- This is the default setting for your Feedback Genius account.
- Response time doesn’t need to be extremely quick.
- When you want a canned message sent to customer.
From the Buyer Features-
- Need quicker notification and response time.
- When you want an even more personalized response.
- Added convenience and less time spent on searching for orders and messaging from Seller Central–saving you 10 to 20 minutes.