Amazon Terms of Service Update: Customer Phone Number Anonymization
In an attempt to protect buyer privacy and enhance customer satisfaction, Amazon has begun rolling out Customer Phone Number Anonymization. This new addition to the Amazon Terms of Service is a supplement to “Appropriate Treatment of Customer Phone Numbers” as included in the Prohibited Seller Activities and Actions guidelines. The policy change also signals an […]
Set Goals to Inform Your Amazon Data—And Not the Other Way Around
Amazon data without goals is like trying to sip water from a fire hose. When sellers define their business goals, they’ll be able to couple them with the right data. We hear an awful lot about data—and Amazon data specifically—these days. Whether it be about data security, analytics, access to data or the lack thereof, […]
Case Study: Vermont Teddy Bear’s Success
In gearing up for our Resonate 2019 conference in May, we’re shining the spotlight on presenter and long-time Seller Labs client Liz LaVallee of The Vermont Teddy Bear Company. Liz is Director of Online Marketplace Development at VTB and she’ll be speaking at Resonate as well as the Resonate Women’s Mastermind special event. If you […]
Amazon Project Zero: Everything You Need to Know and How It Can Combat Counterfeit Products
Project Zero is Amazon’s latest program that puts the power of combating counterfeit products into the hands of brand owners. Amazon’s Project Zero program is the latest tool created by the company to fight the scourge of counterfeit products on its site. Project Zero is an invite-only program where U.S. brands have to join a […]
4 Ways Sellers Can Set Themselves Up for Amazon Success in 2019
With a new year comes the impetus to make resolutions and changes. All too often, we overreach on these good intentions and end up not meeting our goals; in turn, feeling as if we’ve let ourselves (or others) down Then the failure narrative sets in and we psych ourselves out for future success while adding […]
3 Ways to Protect and Improve Your Products on Amazon in 2019
Protect and improve your products in 2019 on Amazon with a trademark, Brand Registry and listing optimization for maximum security and sales. The new year always feels like a fresh start. Even if it’s just a changing number. That shouldn’t diminish the energy that is felt by everyone—the energy to improve. There’s no better time […]
Personalization for the Holidays: Using Feedback Genius to Connect with Buyers
Connecting your buyers with your brand is crucial during the holidays. As an Amazon seller, it’s easy to get focused on selling products and getting reviews, and lose sight of the fact that you’re building a business and solidifying a brand. With the power of Feedback Genius, you can build your brand, and give customers […]
50% of Amazon Sellers Don’t Realize They Can Ask Buyers to Leave a Product Review
We surveyed hundreds of Amazon sellers and discovered that half of them don’t know they can directly ask a buyer to leave a product review. Amazon product reviews have been and will continue to be a sticky topic for sellers and third-party service providers. But this isn’t surprising, especially with how Amazon has changed its […]
What to Do When You’re About to Stockout
Have you ever run out of stock on Amazon? If not, consider yourself lucky. After all, there are a host of growth-hindering consequences. You’ll lose sales, Buy Box ownership, and SEO rank. What’s more, you could also lose your selling privileges entirely.At the end of the day, Amazon takes customer service very seriously and they […]
50% of Amazon Sellers Believe It’s OK to Email Coupons for Future Purchases—But They’re Mistaken
Using Amazon’s Buyer-Seller Messaging service for marketing or promotional purposes is against Terms of Service—especially coupons—and half of sellers don’t know this. Emailing a coupon code to make a future sale to a customer who recently purchased your product before sounds like a great marketing tactic. That’s because it is. If someone has purchased from […]
83% of Amazon Sellers Don’t Know They Can’t Link From an Email to a Detail Page
Eighty-three percent of Amazon sellers believe linking back to their product detail and storefront pages in buyer-seller emails is acceptable within Amazon’s Terms of Service. Buried inside the bowels of Amazon’s all-encompassing seller Terms of Service exists a section with guidelines for contacting buyers using the Buyer-Seller Messaging service. Here you’ll find five bullet points […]
