Feedback Genius
Create and automate powerful messages that improve your reputation, enhance the buying experience, and strengthen your relationship with your customers
Account Management & Multi-Brand
3 articles
Activation, Scheduling & Message Lifecycle
4 articles
Blacklist & Opt-outs
4 articles
Compliance & Policies
3 articles
Filters & Targeting
11 articles
Getting Started & Setup
4 articles
Integrations & Marketplace Support
3 articles
Message Types & Review Automation
9 articles
Message Variables & Content Handling
4 articles
Notifications
4 articles
Tracking, Analytics & Limits
7 articles
Troubleshooting & FAQs
10 articles
- Add an Attachment to Improve Your Buyer-Seller Messages
- Adding Short Names for Products
- Amazon Code of Conduct Changes In Relation to Feedback Genius
- Amazon is informing me an email address is trying to send messages on my behalf
- Are my messages following Amazon’s Buyer-Seller Messaging Terms of Service?
- Are Test Messages sending to my customers?
- Can I add custom HTML into my message templates?
- Can I automatically add a customer to my Email Blacklist?
- Can I copy and paste content from another source into my message content?
- Can I email orders that are beyond 30 days in the past?
- Can I receive a summary regarding my account’s usage?
- Can I receive text notifications from Feedback Genius at an international phone number?
- Can I request product reviews?
- Can I send messages at hour-specific times?
- Can I skip sending a message if seller feedback has been left?
- Does Feedback Genius support non-Amazon marketplaces?
- Does Feedback Genius support sending messages for KDP (Amazon Kindle Direct Publishing)?
- Examples of Feedback Genius Buyer-Seller Messaging email templates.
- Frequently asked questions about the Amazon Buyer-Seller Messaging service
- How can I see what messages are being sent from Feedback Genius?
- How do Amazon’s data protection policies impact my message variables?
- How do email variables work?
- How do I automatically add customers who left negative feedback to the blacklist?
- How do I change the sender in my test messages?
- How do I create counterpart message sequences?
- How do I make my messages Active?
- How do I pause or delete a message?
- How Do I Set Up an Approved Sending Email in Feedback Genius?
- How do I stop sending messages to a certain order ID?
- How do I use the price and discount filters?
- How do I use the return features in Feedback Genius?
- How many messages should I send to my buyers?
- How to Create A Custom Message
- How to get your first review: Turn on Amazon’s Request a Review Automation
- How to Set up the Approved Sending Email in Amazon Seller Central (Step-by-Step Guide)
- I am not receiving test messages
- I have multiple brands through the same Seller account. How do I accommodate for this on Feedback Genius?
- My dashboard is not displaying product reviews. How do I begin to track product reviews?
- My Feedback Genius messages are generating auto-replies and disrupting my contact response time metrics. How can I resolve this?
- My message formatting does not match: some text font is different from others and are different sizes.
- My Test messages don’t have working links
- Navigating Your Feedback Genius Dashboard
- On Seller Central’s Sent messages page, why do the links in messages not appear to work?
- Setting Auto-Forward to the Blacklist
- Setting Product Review and Seller Feedback Notifications
- Should I include the ASIN for the “Parent” or for the “Child”?
- Stay Compliant with Amazon ToS – Don’t Include External Links In Your Buyer-Seller Messages
- Target Amazon Emails to Specific Products for Improved Efficiency
- Target Repeat Buyers with Unique Amazon Emails to Get Reviews and Feedback
- The Reviews/Feedback page
- Understanding the Differences: Custom Messages vs. Request a Review
- What are feedback notifications for?
- What does the Minimum Condition filter do?
- What happens if a customer buys 2 different products from me on ONE order?
- What is Request a Review Automation?
- What is the Blacklist?
- What order events can I send my custom messages on?
- What’s the difference between product reviews and seller feedback?
- When creating/editing a message, what should I put in the “Message Title” field?
- Which mail carriers will the Feedback Genius pull tracking information from?
- Why Amazon Could Not Deliver a Custom Message
- Why are my messages not sending?
- Why do I receive an email each day with the subject: “Notification of Open Listings Report availability”?
- Your Daily Limit for Sending Buyer-Seller Messages
- 📩 Feedback Genius Messages Not Appearing in Seller Central: Attachments & Sending Email Guide
- 🔍 Advanced Message Filtering in Feedback Genius