Troubleshooting & FAQs
Troubleshooting & FAQs
- Are Test Messages sending to my customers?
- Frequently asked questions about the Amazon Buyer-Seller Messaging service
- I am not receiving test messages
- My Feedback Genius messages are generating auto-replies and disrupting my contact response time metrics. How can I resolve this?
- My message formatting does not match: some text font is different from others and are different sizes.
- My Test messages don’t have working links
- On Seller Central’s Sent messages page, why do the links in messages not appear to work?
- Why Amazon Could Not Deliver a Custom Message
- Why are my messages not sending?
- 📩 Feedback Genius Messages Not Appearing in Seller Central: Attachments & Sending Email Guide