📩 Feedback Genius Messages Not Appearing in Seller Central: Attachments & Sending Email Guide

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🧭 Overview

If your message appears as “Sent” in Feedback Genius but doesn’t show up in Amazon Seller Central, it’s likely due to one of the following:

  • A corrupted or oversized attachment, especially a PDF

  • An unauthorized “Sending Email” address that isn’t approved in Seller Central

This article walks you through how to identify and fix both issues.

📎 Part 1: Fixing Attachment Issues

⚠️ Problem

Amazon may block messages with corrupted attachments—even if Feedback Genius displays them as “Sent.” This happens silently, meaning there are no visible errors unless you investigate manually.

🔍 How to Confirm

Send a test message to yourself:

  • If the message fails to deliver, or

  • You cannot open/download the attachment

Then the file is likely corrupt or incompatible.

🛠 How to Fix

  1. Navigate to Review and Edit Message in Feedback Genius.

  2. Scroll to the Attachments section (under the text editor).

  3. Click the trash can icon to remove the attachment.

  4. Click Save & Send Test or Save & Complete.

  5. Re-upload the attachment (ideally an optimized version).

  6. Monitor the message in your Sent Messages tab in Seller Central.

Please find a guide how to manage attachments on THIS LINK!

🧰 Optimization Tips

These tools compress files without noticeably affecting quality and help avoid delivery blocks.

🙋 Need Help?

Email your PDF to support@sellerlabs.com and our team can help attach and test it for you.

📧 Part 2: Verifying Your “Approved Sending Email” Address

⚠️ Problem

If your Sending Email in Feedback Genius does not match an Amazon-approved Alternate Address, Amazon may prevent your message from appearing—even if it’s technically delivered.

📍 Important Notes

  • Each Amazon marketplace (e.g., US, UK, CA) may have its own list of approved Alternate Addresses.

  • The “Sending Email” is not shown to buyers—Amazon masks it with your store name and a cryptic email (e.g., asdfghjklmqwertyuip@marketplace.amazon.com).

🔄 How to Fix

  1. Log in to Seller Central, go to the Messages tab.

  2. From the Links section on the right, click Messaging Permissions.

  3. Verify or add your “Sending Email” under Alternate Addresses for each marketplace.

Please refer to these detailed instructions!

🛠 How to Update in Feedback Genius

  1. Click on Custom Messages in the top-left hamburger menu.

  2. Find the relevant message and click the pencil icon in the “Sending Email” column.

  3. Choose or enter an approved email address.

  4. A popup will appear—review it and click Save to apply changes.

This article will provide you with a step-by-step guide!

📋 Quick Troubleshooting Checklist

Step

Action

✅

Send a test message to yourself

✅

Confirm the attachment opens correctly

✅

Remove/re-upload attachments if needed

✅

Optimize large PDFs or images

✅

Ensure the “Sending Email” is approved by Amazon

✅

Save all changes and test again

✅

Check Seller Central “Sent Messages” tab

✅

Contact Seller Labs Support if needed

Need help? Our support team is happy to assist you! 🙂

  • Connect via the in-app chat icon, located in the bottom-right of your screen while logged into any of our apps

  • Search the Knowledge Base to see if your question has already been answered

  • Make an appointment with us for more direct support

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