How to Level Up Your eCommerce Reputation

About the Webinar

The holidays are rife with opportunities to give a delightful customer experience. Whether it’s the perfect post-purchase email or a social media post or even a little something extra on your packaging, taking an extra step can go a long way.

While there is a huge opportunity to delight your customers, there’s also an increased likelihood that you will receive some less-than-happy customers. The brands that can rise above this and turn around an unhappy customer are those that will prevail in the long run.

Whether you’re strictly on Amazon or are branding out to the greater eCommerce space, there’s so much that you can do to provide an optimal customer experience, earn repeat business, and win this holiday season.

Our Customer Service and eCommerce experts are coming together for a webinar all about how you can wow your customers and keep them coming back for more. Our experts will cover:

  • Customer Service by Amazon – NEW feature announced at Amazon Accelerate
  • Best practices for Buyer-Seller Messaging
  • Amazon’s extended holiday return policy
  • Free apparel returns for merchant-fulfilled orders
  • Best practices for complaints and returns
  • & more!

Come prepared with your questions and be ready to connect with our experts! The more you interact, the better this webinar will be.

P.S. Can’t make it live? Go ahead and register so you gain access first to the replay and all of our bonus holiday resources.

Featured Presenters

Jeff Cohen
Jessica Wright
Lauren Ward

Register for the Webinar

Tuesday, November 16 @ 2 PM EST/11 AM PST
Even if you can’t make it, sign up anyway! We’ll send you the recording.
Breaking Breaking

Effective Jan 17, Amazon announced their first FEE increases for 2023 and it is basically everything. Full details here. All exact % changes are noted as well.

In-depth video and blog post to follow. Subscribe to fee change updates here.


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