The 2021 holiday season will be defined by brands who can provide a positive and delightful experience for all of their customers. The goal is to create loyal brand followers who can connect with you and will ultimately purchase from you again in the future. Thus, ensure you have great customer service and work to improve your eCommerce reputation as a whole.
How to Level Up your eCommerce Reputation originally aired live on Tuesday, November 16, 2021. Information provided in the webinar was up to date as of that day.
While there is a huge opportunity to delight your customers, there’s also an increased likelihood that you will receive some less-than-happy customers. The brands that can rise above this and turn around an unhappy customer are those that will prevail in the long run.
Whether you’re strictly on Amazon or are branding out to the greater eCommerce space, there’s so much that you can do to provide an optimal customer experience, earn repeat business, and win this holiday season.
Our Customer Service and eCommerce experts are coming together for a webinar all about how you can wow your customers and keep them coming back for more. Our experts will cover:
- Customer Service by Amazon – NEW feature announced at Amazon Accelerate
- Best practices for Buyer-Seller Messaging
- Amazon’s extended holiday return policy
- Free apparel returns for merchant-fulfilled orders
- Best practices for complaints and returns
How to Level Up Your eCommerce Reputation
Bonus Resources
- Lessons Learned at Amazon Accelerate [2021]
- Manage Your Customer Engagement with Amazon
- How Do You Remove Bad Amazon Reviews? Manage Negative Reviews
- Why Sellers Should Take Advantage of Amazon Brand Services
- How to Get Reviews on Amazon in 2021
- Changes to Amazon Messaging Policy for Buyers & Sellers
- Win a FREE hour of consulting with Jessica Wright – Giveaway closes on November 30, 2021 at 11:59pm EST!
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