- Nicole Freeman
- On December 17, 2015
- 0 Comments
How to activate your messages
To change the status of your message, first click on the Messages tab from your dashboard in Feedback Genius. Then find the status menu for the message you want to change within the All Messages list and click on the “Status” drop down menu.
Here is a brief explanation of each status available for your message:
Test: Any message in Test Mode will not be sent to your customers; however, messages will still be generated based off of live order events, and will show up in the Sent messages tab of Feedback Genius (login to Feedback Genius and go to this link for more information). We advise you keep messages in Test Mode while you are working on a new template to get an idea of how it will look with real order information.
Inactive: Messages in Inactive Mode will simply no longer show up in your message queue. You are essentially “deleting” or hiding any messages while in Inactive mode. They will not display in the Sent tab or in your message queue.
Active: These messages are being sent to your customers per the instructions you configured. These messages will continue to send until you change the status back to Test or Inactive.
Simply choose the appropriate status, in this case, “Active,” and that means your message will now start to send to your customers!
You can also change the status of your message from the message’s Content tab. Simply click on the message you’d like to edit, and change the status using the drop down menu. After you are done editing your message, click “Done” at the bottom of the screen and your changes will be saved.
Please be aware that when you switch the status of a message from “Test” to “Active”, or when you edit your message and click Save, it can take up to 24 hours to begin sending to customers. If 24 hours haven’t elapsed, please allow Feedback Genius the necessary time after saving your changes for your message(s) to begin sending.
As with all Feedback Genius features, please feel free to contact our customer support team at email@example.com if you have additional questions or concerns. Thank you!