- Brandon Checketts
- On August 13, 2015
- 0 Comments
What is the feature?
Using the Delivered Within filter in Feedback Genius is an option that allows you to only send a message if a customer’s order is delivered within a certain amount of days.
What would I use this feature for?
The Delivered Within filter is for specifying “only send this template to an order if it was delivered within X amount of days.” For example, if you choose “Delivered Within: 7 days”, then the template will only send to an order if it was “delivered within” 7 days.
This is useful for automatically excluding orders that took a certain amount of time to deliver, which could save you from receiving a potential negative feedback due to a late order.
This could also be used for having a special message that gets sent to customers who have their order delivered quickly. For example, choosing “Delivered Within: 2 days” for a template would effectively only send the message if the customer’s order was delivered within 2 days of them placing the order. The template could then have specific content in regards to the early shipment.
How do I access and use it?
From the Filters tab of each of your messages, there is an option for Delivered Within near the bottom of the screen.
As with all Feedback Genius features, please feel free to contact our customer support team at firstname.lastname@example.org if you have additional questions or concerns. Thank you!