Amazon Reviews
Every eCommerce entrepreneur wants to know how to get reviews on Amazon. And rightfully so, reviews not only fuel rankings in Amazon’s search results, they are a difference-maker when it comes to whether or not a customer buys your product. However, getting Amazon reviews is the tip of the iceberg when it comes to the often-misunderstood buyer-seller communication on Amazon. Get the full story (and more seller feedback and product reviews while respecting Amazon’s rules).
The Seller Labs Pro Communication Center Powered by Feedback Genius is a powerful tool for getting crucial Amazon product reviews and seller feedback to grow your online business. Getting set up with the software is quick and easy, but you need to take the time to fully understand its capabilities. To help you get the most from your Buyer-Seller Messaging, we’ve compiled a list of seven key Feedback Genius tips.
If you’ve heard that getting Amazon seller feedback and product reviews is virtually impossible given that Amazon has banned incentivized reviews and offered customers the email opt-out, don’t believe the hype. Contrary to many sellers’ beliefs, meaningful Amazon seller feedback is still attainable and very much worth pursuing. Here’s how to get seller feedback and product reviews easily and quickly.
Did you know that it takes upwards of 20 four- or five-star reviews to combat the effects of just one negative review on Amazon? Unfortunately, shoppers are more likely to share an unsatisfactory experience than they are to share a terrific one. While we can’t necessarily change shoppers’ behaviors on the internet, we can change how we address concerns and criticisms in the form of Amazon negative reviews.
A/B testing, also known as “split testing,” allows you to create and run two comparison messages and analyze email opens, click-throughs, and conversion rates to determine the better performer. Within the Seller Labs Pro Communication Center Powered by Feedback Genius, A/B testing works alongside message analytics to help you identify and optimize the message content and configuration that best helps you achieve your communication goals with regard to seller feedback, product reviews, and customer service.
Kevin Vegors was a new Amazon seller looking to improve the discovery of his health supplements brand. He needed something more than detail page optimizations to improve his products’ discoverability. That’s when he discovered that he could automate his buyer-seller emails using software. But he quickly outgrew his limited first solution. Kevin discovered that he could send unique messages to repeat buyers through Feedback Genius’ “Repeat Buyers Filter.” After switching to Feedback Genius, he was then able to provide value and build a brand identity by sending a unique message to the customer after every purchase. Feedback Genius Case Study Results: 50% increase in Amazon sales with 30% of customers reordering each month, became number one in his category within 4 months, 900+ five-star verified Amazon reviews
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Understanding the nuances of Amazon seller feedback vs. Amazon product reviews will help you set realistic (and ambitious) goals, meet them, and build a trustworthy reputation on Amazon — all while boosting sales, rising in rank, and inspiring customer loyalty. The best way to build a trustworthy reputation and grow your business on Amazon is by accruing seller feedback and product reviews in both quantity and quality. These two metrics are used by both shoppers and Amazon to compare 1) the quality of similar products, and 2) the service of merchants offering similar goods. Seller feedback and product reviews serve different purposes in building a brand and a seller’s reputation on Amazon. That’s why when referencing these terms, make sure to include “seller” in front of feedback, and “product” in front of reviews. That way there is a clear delineation between the two, which are often mistakenly used interchangeably by shoppers and sellers alike.
Your Communication Center, powered by Feedback Genius, now includes Request a Review Automation! Don’t worry, you still have the option to send personalized messages! We believe sellers should have a choice so we created a center where you can pick the option that best meets your needs. No more manually clicking for each and every order within Seller Central.
Every eCommerce entrepreneur wants to know how to get reviews on Amazon. And rightfully so, reviews not only fuel rankings in Amazon’s search results, they are a difference-maker when it comes to whether or not a customer buys your product. However, getting Amazon reviews is the tip of the iceberg when it comes to the often-misunderstood [...]
Every eCommerce entrepreneur wants to know how to get reviews on Amazon. And rightfully so, reviews not only fuel rankings in Amazon’s search results, they are a difference-maker when it comes to whether or not a customer buys your product. However, getting Amazon reviews is the tip of the iceberg when it comes to the often-misunderstood [...]
Every eCommerce entrepreneur wants to know how to get reviews on Amazon. And rightfully so, reviews not only fuel rankings in Amazon’s search results, they are a difference-maker when it comes to whether or not a customer buys your product. However, getting Amazon reviews is the tip of the iceberg when it comes to the often-misunderstood [...]